Live one-to-one lessons

You can cancel a lesson from My account up to 24 hours before the start time. Inside that window, contact us and we will review the request with the tutor. If a tutor cancels, we will offer another time or a refund for that lesson.

You can request a different time up to 12 hours before the lesson. A move is only confirmed when the new time is available.

Fees that have not yet been paid are not charged. If you have paid and cancel within the window, contact us with the booking reference so we can review a refund or credit.

Group sessions

A seat is reserved when you book and released if an unpaid reservation expires. If we cancel a session, you can move to another session or request a refund for that seat. If you cancel your seat, the refund follows the same window as one-to-one lessons.

Recorded courses

Course access is granted after payment is verified. Because course lessons are delivered immediately on access, refunds are reviewed case by case; contact us before starting the course if you are unsure it is right for you.

How to request a refund

Email atfvisionacademy@gmail.com with your order or booking reference and the reason. We aim to reply within two working days. Refunds are returned by the original payment method where possible.

This page describes the current operating rules. The legal entity that operates the site, and any statutory rights that apply in your country, are not changed by this page.